The Roles and Responsibilities of Customer Relationship Management Associate

1. Handling sales calls, addressing customer queries, and facilitating sales transactions.
2. Implementing customer relationship strategies to foster loyalty and long-term engagement.
3. Managing and resolving customer inquiries and issues, ensuring a high level of customer satisfaction.
4. Analyzing customer feedback and collaborating with teams to enhance products and services.
5. Utilizing CRM tools to manage customer interactions and maintain up-to-date customer records.
6. Identifying opportunities to grow and retain the customer base through effective relationship management.
7. Conducting regular communication with customers through various channels to keep them informed and engaged.
8. Collaborating with marketing, sales, and product development teams to align strategies and provide customer insights.
9. Staying informed about industry trends and best practices in customer relationship management.
10. Working closely with the sales team to identify opportunities for upselling and cross-selling.

Requirements:

• Proven experience as a Customer Relationship Management Associate.
• Strong understanding of CRM principles and best practices
• Excellent communication and interpersonal skills, with an ability to connect with customers effectively.
• Knowledge of CRM software and data analysis.
• Minimum of 4 years of experience in a customer-facing role.
• Bachelor's degree in Business Administration, Marketing, Communication, or related field.
• Ability to work collaboratively across teams and manage multiple priorities.
• Passion for delivering exceptional customer service and building lasting relationships.

Minimum Experience : 4 Years