Customer Relationship Management Associate
Customer Relationship Management Associate APPLY NOW
The Roles and Responsibilities of Customer Relationship Management Associate
- Handling sales calls, addressing customer queries, and facilitating sales transactions.
- Implementing customer relationship strategies to foster loyalty and long-term engagement.
- Managing and resolving customer inquiries and issues, ensuring a high level of customer satisfaction.
- Analyzing customer feedback and collaborating with teams to enhance products and services.
- Utilizing CRM tools to manage customer interactions and maintain up-to-date customer records.
- Identifying opportunities to grow and retain the customer base through effective relationship management.
- Conducting regular communication with customers through various channels to keep them informed and engaged.
- Collaborating with marketing, sales, and product development teams to align strategies and provide customer insights.
- Staying informed about industry trends and best practices in customer relationship management.
- Working closely with the sales team to identify opportunities for upselling and cross-selling.
- Proven experience as a Customer Relationship Management Associate.
- Strong understanding of CRM principles and best practices
- Excellent communication and interpersonal skills, with an ability to connect with customers effectively.
- Knowledge of CRM software and data analysis.
- Minimum of 4 years of experience in a customer-facing role.
- Bachelor's degree in Business Administration, Marketing, Communication, or related field.
- Ability to work collaboratively across teams and manage multiple priorities.
- Passion for delivering exceptional customer service and building lasting relationships.
Minimum Experience : 4 Years