RETURN AND REFUND
Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms.
- A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
- If the product is received in a damaged condition.
You can reach us at firstname.lastname@example.org or our helpline number at 98849 88804 to initiate returns.
In the case of breakage and any transit damage, please send a picture of the product via Whatsapp to the number mentioned below within 24hours of delivery and it will be taken care of immediately.
Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.
As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at email@example.com or reach us at the following number within 24 hours of ordering and we will be happy to assist you - 98849 88804
- Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at firstname.lastname@example.org or at 98849 88804 (10AM - 9PM) to initiate a return.
- Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on email@example.com from where our Quality Assurance team will check the details in reference to its eligibility of return.
- We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, Please ship your return package via the SAME COURIER COMPANY, we will bear the cost of return shipping. Please email the tracking number to firstname.lastname@example.org Seal your package and return to the address below:
No 925 HIG, 1st Main Road,
TNHB Colony, Velachery,
Chennai, Tamil Nadu 600 042
Phone - 98849 88804
It usually takes about 5-7 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.
Points to remember - Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition.
All refunds will be processed within 2-3 days of receiving the product back at our warehouse. The refunds can be made in form of Store Credits, Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed immediately on confirmation.
Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same ) Please allow 2-3 days for the amount to reflect in your statements.